REFUND AND RETURNS POLICY

Last updated: 9 April 2026

At Nature's Pick, we take pride in the quality of every berry we deliver. Because our products are fresh and perishable, we do not accept traditional returns. However, we are fully committed to making things right if your order does not meet our standards.

1. Quality Guarantee

Every punnet of Nature's Pick berries is inspected before dispatch. If your berries arrive damaged, spoiled, or not meeting our freshness standards, we will resolve the issue promptly. Our goal is for every customer to be completely satisfied with what they receive.

2. How to Report a Quality Issue

If you are not satisfied with the quality of your delivery, contact us at support@naturespick.store or call +20 122 765 7244 within 24 hours of receiving your order. Please include your order number, a description of the issue, and clear photographs showing the problem.

3. Replacements

Our preferred resolution is to send you a replacement with your next scheduled Saturday delivery at no additional cost. If only part of your order is affected, we will replace the specific item or items that did not meet our quality standards — not the entire order. Replacements are subject to availability. If the same product is unavailable, we will offer an alternative of equal or greater value, or proceed with a refund. If you would prefer a refund instead of waiting for the following Saturday, simply let us know and we will process that instead.

4. Refunds

If you prefer a refund instead of a replacement, or if we are unable to fulfil a replacement, we offer two options. You may choose a refund to your original payment method, which will be processed within 5–10 business days. Alternatively, you may choose store credit for the full amount, which can be applied to any future order and does not expire.

5. What Is Not Eligible for Refund or Replacement

We are unable to offer refunds or replacements in the following situations: the complaint is made more than 24 hours after delivery, no photographic evidence is provided, the berries were not refrigerated promptly after delivery, the order was left unattended due to the recipient being unavailable and spoilage occurred as a result, the customer provided an incorrect delivery address, or the complaint is based on a change of mind rather than a quality issue.

6. Damaged Packaging

If your delivery packaging arrives visibly damaged or compromised, please photograph the packaging before opening it and contact us at support@naturespick.store or call +20 122 765 7244. If the packaging has been compromised and the berries inside are affected, we will replace the full order regardless.

7. Contact Us

For all refund, replacement, or quality enquiries, contact us at support@naturespick.store or call +20 122 765 7244. We aim to respond to all quality complaints within 12 hours.

8. Changes to This Policy

We may update this policy as our operations evolve. Changes will be posted on this page with an updated date.